About the role
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... As a Supply Chain Senior Analyst you will support Reverse transportation activity related to Retail/Indirect/Consumer orders. Act as liaison between Verizon and transportation carriers, tracking/monitoring and reporting on all Retail/Indirect/Consumer reverse shipments. Responsible for enhancing customer experience while reducing carrier claims. Responsible for maintaining, identifying, developing and modifying transportation reports for SCM ensuring all information is accurate. Support various SCM projects related to distribution and transportation. Developing and maintaining accurate reporting of carrier performance, including loss/damage trends. Synthesizing large-scale data sets from multiple sources with the ability to uncover and communicate finding to various stakeholders. Tracking, monitoring, and reading-out on carrier loss/damage percentages, trends and dollars. Leading ongoing conversations with carrier partners regarding current performance and areas of opportunity. Partnering with internal Verizon teams (i.e. Corporate Security, Retail Operations, Reverse Operations, etc.) on various initiatives that reduce carrier loss & improve customer experience. Providing communication and support to internal teams regarding transportation policies and processes. Partnering with internal Verizon IT teams to ensure accurate reporting of data, as well as identify & spearhead process improvement opportunities. Developing new reporting to align with continually changing business directives. Collaborating with team members to maintain and create SOPs for new/existing processes. Building and maintaining relationships with key partners and field teams to support transportation initiatives. Presenting and communicating project updates/outcomes to Verizon Leadership teams. Maintaining on-site presence at our distribution center to observe processes and identify opportunities for business efficiencies. What we’re looking for... You’ll need to have: Bachelor's degree or four or more years of work experience. Three or more years of relevant experience required, demonstrated through work experience and/or military experience. Even better if you have one or more of the following: Master’s degree in Supply Chain, IE or a related field. Significant experience with small parcel transportation. Ability to manage external carrier partners regarding daily performance issues. Ability to lead projects and handle multiple tasks to meet required deadlines on time. Ability to effectively embrace change and adapt to current business needs. Excellent computing skills, including all MS Office products, AI/Gemini tools, SAP, ITTS and inventory systems. Strong analytical background in creating and analyzing reporting trends and performance. Ability to identify errors in reporting received from internal/external sources. Strong organizational, interpersonal and follow up skills. Ability to identify and resolve problems effectively. Strong customer service skills with internal customers. Ability to communicate effectively throughout multiple levels of the organization. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $68,000.00 - $123,000.00.