About the role
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Lead the teams that keep critical technology running—reliably, intelligently, and around the clock. In this role, you’ll lead a software engineering and CSR Tier 1 DevOps team responsible for building, operating, and evolving the business-critical applications, data platforms, and integrations that power the organization. You’ll set the standard for reliable software delivery, production stability, observability, automation, and 24x7 operational readiness. Working closely with technology and product partners, you’ll turn business and customer needs into resilient solutions while creating a culture of ownership, continuous improvement, and operational excellence. Your leadership will be measured by the quality and timeliness of delivery, the reliability of production environments, and the strength and effectiveness of your team. This is an opportunity to shape how technology is built, supported, and continuously improved—while ensuring the systems customers and employees depend on perform when it matters most. RESPONSIBILITIES Lead and develop software engineering and Tier 1 DevOps teams, ensuring effective delivery, production support, and team performance through coaching and performance management Own CSR production reliability and operational readiness, including monitoring, alerting, incident response, escalation, and recovery Drive improvements in DevOps practices, observability, automation, CI/CD, security, compliance, and overall engineering quality Manage production incidents, root-cause analysis, problem management, and corrective actions to reduce recurring issues and improve service reliability Partner across application, data, infrastructure, vendor, and upstream and downstream teams to resolve production and data integration issues Establish and track operational measures including availability, incident volume, MTTR, and SLA/SLO performance Oversee technical vendor relationships to influence product features and ensure alignment with operational and technical requirements Recruit and onboard qualified team members to strengthen engineering and operational capabilities and support project demands Perform other duties and projects as assigned by business management KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Software Development and DevOps Management Production Operations and Incident Management Monitoring, Alerting, and Observability Root Cause Analysis and Problem Management CI/CD, Automation, and Release Management Data Pipeline and Integration Support SLA/SLO and Service Reliability Management Security, Compliance, and Operational Readiness People, Resource, and Vendor Management Analytical Thinking, Collaboration, and Customer Delivery Technology Roadmap Technical Writing EDUCATION REQUIRED Bachelor's degree plus 5 years of related work experience OR advanced degree plus 3 years of related experience Degree in Computer Science, Engineering, or a related technical field 4+ years of experience in software engineering, DevOps, production operations, data engineering, Analytics and Business Intelligence, or enterprise application support Experience supporting business-critical production applications, data platforms, or integrations Less than 2 years of experience managing or supervising a team of 15 or more developers PREFERRED Experience managing or supervising software engineering and/or DevOps teams At least 18 years of age Legally authorized to work in the United States Travel : Travel Required (Yes/No): Yes DOT Regulated : DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Earnings Opportunity: $157,090 - $283,245 National Base Pay Range: $136,600 - $246,300 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ378214¶dox=1 At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.