About the role
Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting Job Description Join Us as а Lab Support Engineer - Make an Impact at the Forefront of Innovation At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations. The Lab Support Engineer provides system analysis and maintenance of new and existing laboratory instrumentation at various sites. Works with staff of various departments and produces requirements and facilitates the validation and qualification for laboratory instrumentation. Trains staff in troubleshooting and operation of laboratory equipment and interacts with vendors for demonstration of emerging technologies. Guides, tests, supports the introduction, and provides ongoing support of new technologies via interaction with the various departments located at the site. What You'll Do: Perform unit system test (i.e. IQ/OQ/Calibration) and, as needed, PQ (Performance Qualification), as well as validation testing. Prepare detailed system specifications based on user requirements for instrumentation for the purpose of coordinating demonstration units with vendors. Develop instrumentation validation protocols for introduction into mainstream analysis. Develop Standard Operating Procedures, and testing procedures for emerging technologies and performance qualification (PQ) regiments for existing technologies. Prepare system documentation, including requirements document, specification document, test plans and user manuals for instrumentation. Coordinate with Operations staff on deployment of instrumentation. Provide training to end-users on newly deployed technology systems. Oversee installment of new instrumentation. Troubleshoot and train oncoming staff in the troubleshooting of existing instrumentation. Evaluate lab support records for compliance with SOPs, review for completeness and accuracy and reports findings Education & Experience Requirements: Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills, Abilities: Working knowledge and understanding of laboratory equipment and foundations of troubleshooting Knowledge of mass spectrometry, liquid chromatography, relational databases, and instrumentation operation/data reduction Working knowledge with systems in use at PPD or within the CRO/Pharmaceutical industry Client focused approach with strong interpersonal skills Strong communication skills Attention to detail and ability to multi-task Ability to train others Ability to work in a collaborative team environment. Why Join Us: We hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore you will benefit from an award-winning learning and development programme, ensuring you reach your potential. What we offer: As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD® clinical research services truly value a work-life balance. We’ve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organization but with a local feel. Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Our 4i Values: Integrity – Innovation – Intensity – Involvement If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!