About the role
Work Schedule Standard (Mon-Fri) Environmental Conditions Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description Field Application Scientist, Cell Therapy Join Thermo Fisher Scientific and help customers advance the development and manufacture of life-saving cell therapies. As a Field Application Scientist, you will provide pre-sales and post-sales scientific support, application training, and workflow guidance throughout the evaluation, implementation, and ongoing use of our Cell Therapy instrumentation. You will build trusted relationships with academic, biotechnology, pharmaceutical, and CDMO customers and collaborate across commercial and technical teams to support customer success and technology adoption. Territory This position supports customers throughout the Eastern United States, with primary responsibility across the Northeast and Mid-Atlantic regions . Approximately 50% travel is required. The ideal candidate will reside near a major airport in the Boston or Philadelphia metropolitan area . Key Responsibilities Customer Support & Scientific Expertise Deliver pre-sales and post-sales application support, customer training, instrument demonstrations, workflow consultations, and troubleshooting through onsite and remote support. Serve as a primary scientific application resource for assigned customers, helping optimize workflows and resolve moderately complex challenges while partnering with internal experts, Technical Support, and Service on more complex issues. Build long-term customer relationships that promote satisfaction, loyalty, and successful product adoption. Commercial Partnership Partner with Sales and Business Development to support customer evaluations, demonstrations, technical discussions, seminars, and strategic account activities. Contribute to successful commercial outcomes through scientific expertise and customer engagement. Scientific Engagement & Education Build relationships with Key Opinion Leaders (KOLs) and scientific collaborators, and represent Thermo Fisher Scientific at conferences, workshops, and customer events. Deliver scientific presentations, product seminars, and educational programs for customers and internal teams. Stay current on scientific trends, competitive technologies, and advances in cell therapy. Voice of Customer & Cross-functional Collaboration Communicate customer feedback, application insights, unmet needs, and field observations to Product Management, R&D, Marketing, and Commercial Leadership to inform product improvements and market opportunities. Support new product introductions through customer feedback and product performance evaluation. Collaborate with Global Technical Training teams to develop and share best practices. Deliver technical and scientific training to internal commercial teams. Provide application training and onboarding support to new FAS colleagues. Minimum Qualifications Bachelor's degree in Biology, Cell Biology, Immunology, Biotechnology, Bioengineering, Stem Cell Biology, Microbiology, or a related life science discipline. Two or more years of hands-on experience in cell therapy, immunology, stem cell biology, cell biology, or related applications. Experience operating or supporting complex laboratory instrumentation. Strong scientific troubleshooting and analytical problem-solving skills. Excellent written, verbal, and presentation communication skills. Demonstrated ability to work independently while managing multiple priorities. Ability to work remotely from a home office. Willingness to travel approximately 70%. Valid driver's license. Preferred Qualifications PhD in Cell Biology, Immunology, Bioengineering, Biotechnology, or a related scientific discipline. Experience supporting commercial cell therapy manufacturing or process development workflows. Experience in a customer-facing scientific role such as Field Application Scientist, Applications Specialist, Process Development Scientist, or Technical Support Scientist. Experience working within GMP or regulated manufacturing environments. Hands-on experience with one or more Thermo Fisher Scientific Cell Therapy platforms, including Rotea, DynaCellect, Xenon and Compleo or comparable automated cell processing technologies. Knowledge of cell therapy workflows, including cell isolation, activation, washing, concentration, formulation, expansion, and closed-system processing. Hands-on experience with bioreactor-based cell culture, cell expansion at scale, and troubleshooting cell growth, viability, and process performance. Success in This Role Successful Field Application Scientists demonstrate: A passion for helping customers succeed through scientific expertise. The ability to build trusted relationships with customers and internal partners. Strong technical and scientific communication skills. Sound judgment and effective problem-solving in complex customer environments. Curiosity, collaboration, and a commitment to continuous learning. A proactive approach to identifying customer needs and sharing insights that inform product improvements. Compensation and Benefits The salary range estimated for this position based in Massachusetts is $67,400.00–$101,150.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards