About the role
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change . This role provides our business customers and standalone DG developers interested in installing Distributed Generation (DG) with a coordinated single point of contact from the initial application process through operation. Provides internal project management and leads teams to ensure internal stakeholders adhere to regulatory time frames. This role contributes to the Company by improving customer satisfaction levels and is instrumental in the Company meeting DG Goals and Regulatory requirements. Essential Functions Self-Sufficient - Must be able to work independently and lead teams to complete tasks on time and resolve complicated issues. One Stop Customer Resolution - Arranges for the implementation of customer solutions by utilizing internal resources to develop, prepare and present options and solutions to the customer. Strategic Planning - Participates in strategic planning teams to provide ideas and perspectives to improve operational processes. Customer Relationship Management – Develops strong customer relationships that allow the Company to provide superior customer service and achieve key activities, initiatives, and goals regarding Distributed Generation. Analyze Customer Needs – Analyze Customer needs to ensure a smooth Customer experience. Gathers information; probes and diagnoses customer service or equipment potential problems or issues related to interconnecting to the Eversource infrastructure. Company Goals - Participates in support and ensuring Company environmental and safety goals and Company initiatives and Goals are met or exceeded. Customer Service – Develops strategies and directs Company resources to resolve customer service issues such as: installation of new or upgraded utility service for distributed generation, billing related issues and general customer inquiries. Regulatory Compliance – Become familiar with and operate within the regulatory framework set forth by the Public Utility Commission, Department of Energy, and any other governing body. Qualifications Technical Knowledge/Skill: Excellent communication skills (verbal and written); strong interpersonal skills; management skills (leading, coaching, holding people accountable, etc.); strong business acumen and technical knowledge of electric distribution systems. Some knowledge of electrical infrastructure and operations preferred. Ability to use PC desktop applications (e.g., Microsoft Word and Excel). Experience with Maximo and Power Clerk preferred but not required. Education: Requires a bachelor’s degree in Business Administration, Engineering, related discipline. Experience: Five (5) plus years’ experience in the Power Services Sector with a focus on Electrical Distributed Generation along with strong Project Management skills. #LI-ES3 #custajd Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $97,670.00-$108,520.00 Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement : Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor