About the role
Technical Account Leader - NAM Are you an experienced Customer Oriented Engineer looking for a new opportunity? Would you like the opportunity to further develop your career with a global energy technology company? The Technical Account Leader will be the Baker Hughes Service Engineering Leader for North America customer sites. The primary responsibilities will be driving customer engagement and satisfaction for technical items relating to Baker Hughes turbomachinery products: gas turbines, centrifugal compressors, and steam turbines, and HV electrical equipment. Partner with the best As a Technical Account Leader, you will supervise an international team of engineers assigned to specific customers in Baker Hughes’s North American turbomachinery fleet. The position requires a combination of skills and knowledge including engineering expertise, personnel management, leadership skills, and financial and business acumen to deliver commercially sound services by setting and meeting goals and objectives. As the Technical Account Leader, you will be responsible for: Supporting North America-based customer's installed base of gas turbines and compressors including activities such as customer issue resolution, product bulletin implementation, monitoring and diagnostics, and fleet management. Conducting Outage Management: support customer outage planning and preparation and fast issue resolution during outage execution Leading technical communication for technical investigations/ RCA, collaborating with global experts to optimize customer equipment Reliability and Availability, and manage critical KPIs. Presenting projects plans, technical roadmaps, risks and recommendations to senior business leaders within technical space and occasionally to senior leaders in partner technical teams Building technical relationships with key users of Baker Hughes turbomachinery technology. Fuel your passion To be successful in this role you will: Have bachelor’s degree in engineering from accredited university or college. undefined Minimum of 5 additional years of experience in turbomachinery engineering (gas turbines, steam turbines, or compressors). Have impressive interpersonal and leadership skills and the ability to influence others and lead small teams and coordinate several projects simultaneously Possess effective problem identification and solution skills, as well as analytical and organizational ability Willing to travel regularly throughout North America. Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. Work in a way that works for you We recognize the importance of flexibility and work-life balance. This position offers a hybrid work schedule based out of our Houston, Texas location, providing the opportunity to collaborate in person while maintaining flexibility for remote work. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you What You Can Expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time. You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. The Baker Hughes internal title for this role is: Engineering & Technology Manager, Service Engineering