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Customer Service

Assistant Director of Restaurants & Bars

  • Accor
  • Austin, TX, United States
  • Full-time
  • Salary not listed

About the role

Company Description Your team and working environment: Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/  Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS Job Description The Assistant Director of Bars & Restaurants role is a key component of the Food & Beverage division leadership and will be instrumental in driving the vison and culture of the division. At Fairmont Hotels & Resorts, exceptional service and flavors are the hallmarks of every dining experience. Your leadership and vision as Director of Restaurants will drive outstanding operating results – and ensure our Venues are not only preferred dining destinations but also engaging places to work. Summary of Responsibilities:  Reporting to the Director of Restaurants & Bars responsibilities and essential job functions include but are not limited to the following:  Consistently offer professional, friendly and engaging service.  Run operational rotating shifts in multiple venues throughout a work week as needed to lead and manage the day-to-day operation of Fulton, Garrison, Room 725, Rules & Regs Bar and Pool Bar ensuring all service standards are followed.  Drive innovative promotions, menus and concepts; creating a destination of choice for both hotel and external guests.  Work closely with other leaders and bar teams to curate wine list enhancements  Work closely with the senior food & beverage leadership to present a profitable and visually stimulating retail display.  Compile monthly beverage & retail inventories and ensure achievement of budgeted cost of sale targets.  Lead and support the Venues in the achievement of their financial and operational targets  Prepare annual budgets and administer in a fiscally responsible manner  Implement effective control of food, beverage, labor and operating expenses  Assist in the preparation of the annual strategic plan and achieve the goals and targets therein  Ensure the implementation of standards in guest service, constantly seek out ways to improve product and service as well as increase volumes and profits  Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth  Follow department policies, procedures and service standards  Actively resolve guest complaints promptly according to hotel standards  Actively participate in hotel committees and team meetings  Work closely with Marketing team to ensure the venues have constant visibility  What is in it for you:  Paid time off  Medical, Dental and Vision Insurance, 401K  Complimentary shift meal  Employee benefit card offering discounted rates in Accor worldwide  Learning programs through our Academies and Educational Assistance for further development  Opportunity to develop your talent and grow within your property and across the world!  Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee  Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions  Previous Food & Beverage experience in a senior leadership role required  At least 7-10 years of progressive leadership experience in luxury hotel food & beverage operations  University/College degree in a related discipline required  Computer literate in Microsoft Window applications required  Strong interpersonal and problem solving abilities  Highly responsible & reliable  Ability to work well under pressure in a fast paced environment  Ability to work cohesively as part of a team  Ability to focus attention on guest needs, remaining calm and courteous at all times  Additional Information Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V