About the role
Company Description Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you in maintaining your well-being too, so that you can live life to the fullest. When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits in which that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…) Discover more, at careers.accor.com  Job Description Primary Duties:  Must be flexible towards duties and follow the Director of Banquets, Banquet captain, F&B managers, F&B director instruction’s  Establishes contact with Guests and able to anticipate needs and fulfill special requests  Able to set up a meeting room if required  Works proactively on planning and completing tasks throughout the day  Ensures that service is provided timely   Able to comply with the service, clearing or bussing tables, buffets or stations according the event format  Must be able to inform the guests towards the food & beverage offer (platted menu, buffet offer or others)  Able to bartend during dedicated events and handle the P.O.S and credit card system  Able to use the Accubar inventory system for alcoholic beverages   Able to set-up a bar in order to carry the service to the highest standards possible  Perform the service of alcohol ensuring compliance with the Californian liquor license and regulations  Perform pre-and post-shift work to include station preparation if any.  Polish glassware, silverware, plates and any equipment used for the service of our guests  Clean and restock sugar caddies, salt & pepper shakers   Fold napkins  Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet  Carrying plates of food on trays and serving guests  Keep glasses filled; remove each round of plates and replenish utensils  Perform cleaning tasks and breakdown of service  Clean and clear trashcans   Restock equipment used for the guest service when cleaned by the dishwasher  Maintain and clean the shelves, coolers and storage located at the Banquet area  Good knowledge of the food waste triage   Usage and knowledge of the ORCA machine handling food waste coming from the guests and left over after each event  Report any equipment malfunction or maintenance need (i.e. fridges, coolers, toaster or any others)  Participate in training classes regarding safety, security, department procedures and service guidelines. Comply with all safety and security practices, policies, and procedures.  Communicate with everyone using clear and professional manner   Develop and maintain positive working relationships with others  Prepare equipment necessary for the event according BEO and format required by the client-organizer  Prepare beverages and liquors according the event format  Prepare tables set-up, buffet or reception equipment’s to the highest standards possible  Service the event according the position allocated by the Banquet director or banquet captain  Respect the standards and sequences of service during the event  Ensure guests and attendees well-being for the duration of the event  Clear the meeting space used and maintain the back of the house tidy  Position the beverage stock back to the liquor room or storage ensuring stock accountability using the Accubar system  Respect the health & safety guidelines and Californian regulation’s for the service of food & beverage Qualifications Must have minimum of 2 years’ experience in the hotel industry, restaurant department in luxury hotel   Strong knowledge towards food & beverage offer for the restaurant and any other outlets   Food handler certification-mandatory  TIPS training certification- mandatory  Respect of the Service of alcohol- Californian regulation’s (if applicable)  Basic Math skills % calculation  Effective Communicator in the English Language, Spanish is a plus  Take ownership and be responsible for own actions, follow directions given by supervisors  Enjoys serving guests  Takes pride in serving others Additional Information Confidentiality:  All your information will be kept confidential according to EEO guidelines. Visa Requirements:  Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Pay:  $16.90 per hour, plus tips Schedule:  On-call