Risk Management Supervisor

About the role

Company Description BE LIMITLESS Do what you Love, Care for the World, Challenge the Status Quo! WELCOME TO SWISSÔTEL CHICAGO Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.   At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row! Be Bold, Be Inspired, Be You. Job Description You are a confident, observant leader who thrives in a fast-paced environment and knows how to remain calm when others need support. You have a passion for keeping people safe, solving problems, and leading by example. As a Risk Management Supervisor, you will help oversee the day-to-day safety and security operations of the hotel while providing guidance and support to the Risk Management team and ensuring a safe, welcoming environment for our guests and Heartists. WHAT YOU WILL BE DOING: Provide leadership and direction to Risk Management Officers during assigned shifts, ensuring consistent execution of hotel safety, security, and emergency procedures. Support the health, safety, and security of all hotel guests, Heartists, visitors, and hotel assets. Lead by example in providing warm, professional, and helpful service while maintaining a strong safety and security presence throughout the hotel. Maintain a thorough understanding of the hotel's life safety systems and take a leadership role during emergency situations, including fire alarms, evacuations, medical emergencies, bomb threats, severe weather, and other emergency procedures. Respond to and oversee incidents occurring throughout the hotel, ensuring situations are handled promptly, professionally, and in accordance with established procedures. Review incident reports and investigations for accuracy, completeness, and appropriate follow-up, escalating significant matters to Risk Management and hotel leadership as needed. Conduct thorough investigations of incidents, accidents, injuries, losses, disturbances, and other security-related matters, including gathering statements, reviewing available information, and maintaining detailed documentation. Enforce hotel policies and procedures and partner with hotel leadership to address and correct safety, security, or policy violations. Provide coaching, guidance, and on-the-job training to Risk Management Officers to promote consistency, accountability, and professional development. Assist with shift assignments, daily briefings, pass-down communication, and follow-up on outstanding Risk Management matters. Demonstrate the ability to effectively interact with guests and Heartists, using professionalism, sound judgment, and diplomacy to de-escalate challenging situations and gather accurate information. Conduct regular patrols of guest areas, Heartist areas, back-of-house spaces, and the hotel perimeter, while ensuring Risk Management Officers complete assigned patrols and responsibilities. Oversee Lost and Found procedures and ensure items are properly documented, secured, stored, and released according to hotel policy. Ensure package pass procedures are consistently followed for hotel property leaving the building. Enforce key-control procedures, including proper sign-in/sign-out practices and completion of required key inventories. Identify potential safety hazards, security concerns, and areas of risk throughout the property and ensure appropriate corrective action or escalation. Maintain clear communication with hotel leadership and other departments regarding incidents, operational concerns, and matters requiring follow-up. Assist Risk Management leadership with training, audits, safety initiatives, emergency preparedness, and other departmental responsibilities as needed. Perform other duties and responsibilities as assigned. Physical Requirements Physical aspects of the position include, but are not limited to: Constant standing and walking throughout the shift. Frequent bending, kneeling, pushing, and pulling. Occasional lifting and carrying of up to 20 lbs. Occasional ascending or descending ladders, stairs, and ramps. Qualifications YOUR ESPERIENCE AND SKILLS INCLUDE: High School Diploma or GED required; additional education or training in Security, Risk Management, Criminal Justice, Hospitality, or a related field is an asset. 2–3 years of related security, risk management, loss prevention, or safety experience; previous supervisory or leadership experience strongly preferred. Previous experience in a hotel, hospitality, or similarly fast-paced environment is an asset. Working knowledge of Microsoft Word and Excel; experience with Opera or other hotel systems is an asset. Strong leadership skills with the ability to provide direction, coaching, and support to Risk Management Officers. Strong interpersonal, organizational, decision-making, and problem-solving abilities. Ability to remain composed, exercise sound judgment, and take appropriate action during emergency or high-pressure situations. Strong investigative skills with the ability to gather information, assess situations, and conduct thorough follow-up. Excellent report-writing skills with strong attention to accuracy, detail, and confidentiality. Excellent verbal and written communication skills with the ability to communicate effectively with guests, Heartists, leadership, and outside emergency personnel. Ability to professionally manage and de-escalate challenging or sensitive situations while remaining calm, courteous, and respectful. Highly responsible, dependable, and able to maintain a high level of professionalism and discretion. Detail-oriented with the ability to prioritize and manage multiple responsibilities in a fast-paced environment. Ability to work independently with minimal supervision while also contributing effectively as part of a team. Ability to lead by example and hold team members accountable to established policies, procedures, and service standards. Ability to anticipate and respond to guest and Heartist needs while maintaining a professional, welcoming, and safety-focused approach. Ability to work rotating shifts as needed, including mornings, afternoons, mid-shifts, overnights, weekends, and holidays. Ability to maintain a flexible schedule based on the operational needs of the hotel. Warm, caring, approachable, and helpful, with a genuine commitment to the safety and well-being of others. Additional Information WHAT IS IN IT FOR YOU: Hourly Rate: $28.86 Employee Benefit Card offering discounted rates at Accor worldwide Learning & Development programs through our Academies Opportunity to develop your talent and grow within our property and across the world! Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging Comprehensive Benefit Package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.   Heart + Artist = Heartist® Our Heartist Culture  At Accor, we are all Heartists®. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist® way of being. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do. We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related. We are driven by our shared values.  Come As You Are Imagine a workplace with leaders and colleagues who show up real, who embrace vulnerability, let go of egos and inspire authentic, genuine connections. Come as YOU are by adding your voice to 120 cultures and counting. Our culture of inclusion welcomes everyone, regardless of race, gender, background, or… anything really! For five years in a row, our colleagues have voted Swissôtel Chicago a Top Workplace and every day we strive to bring our best selves to work to live up to this tremendous honor. We are looking for individuals who love nothing more than to connect with fellow humans. If you love the idea of building a career and being celebrated in your job for simply being YOU – then apply with us today and tell us about yourself!  Our Community Outreach Our colleagues are passionate about connecting to the world and to others. Swissotel Chicago is committed to making a positive impact in the community through partnerships with local nonprofit organizations and community initiatives. We’ve proudly supported organizations such as One Family Illinois and All Stars Project, helping provide resources, opportunities, and support to individuals and families in need. Through volunteer efforts, charitable partnerships, and community engagement, we strive to give back and create meaningful connections beyond the workplace.   Our Vitality Made possible by Harry Weese’s visionary design, Swissôtel Chicago boasts “forever” views of the Chicago skyline, Navy Pier, and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service, build meaningful relationships and lead quality lives. With incomparable event space, 662 newly renovated guest rooms and suites, a one of a kind penthouse ballroom and flawless food & beverage delivery, Swissôtel Chicago is the premiere hotel in Chicago for leisure and conference guests.   About Accor We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams.  We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.  About Swissôtel Hotels & Resorts  Swissôtel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be, Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well-located properties around the world, with many more in development.    As guests of the world, every Swissôtel upholds Swiss sustainability standards. In fact, Swissôtel has a mission: to treat guests, team members, and the environment with equal respect. Swissôtel is now part of Accor, a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe. But no matter how international Swissôtel becomes, just like the country it was founded in, it remains a small hotel at heart.