About the role
Company Description Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences . Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries . Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space.  Its prime location places guests' steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.  Job Description This position as a Cocktail Server is for a passionate food service individual who will provide an exceptional experience to our guests. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards (i.e., FAME, LQA guidelines). Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet. Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. Maintain complete knowledge of designated glassware and garnishes for each drink. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Maintain complete knowledge of P.O.S. (MICROS) and manual systems Qualifications High school graduate or equivalent vocational training certificate. Minimum of 18 years of age to serve alcoholic beverages. 1-year experience as a Cocktail Server, Food Server or Host/Hostess. Fluency in English, both verbal and non-verbal. Experience in bartending and handling cash. Certification in an alcohol awareness program. Certification of previous training in liquor, wine and food service. Food handling certificate & TABC. Certification of CPR an asset Provide legible communication. Ability to input and access information in the property management system/computers/point of sales system. Compute basic arithmetic. Additional Information What’s in it for You? Generous Paid Time Off : Enjoy a healthy work-life balance with our paid time off policy. Comprehensive Health Coverage : Access Medical, Dental, and Vision Insurance to keep you and your family healthy. 401K Plan : Secure your future with our competitive 401K retirement savings plan. Complimentary Shift Meal : Savor delicious meals on us during your shifts! Exclusive Employee Benefit Card : Unlock discounted room rates at Accor hotels worldwide, making travel more affordable. Professional Development : Enhance your skills with learning programs through our Academy, tailored for your growth. Make a Positive Impact : Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change. Career Advancement Opportunities : Take your career to new heights with opportunities for national and international promotions.