About the role
Company Description Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences . Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries . Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space.  Its prime location places guests' steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.  Job Description In-Room Dining Server This position is for a passionate individual with a strong desire to offer the best in-room dining experience to our guests. Early morning shifts starting at 6am.  What you will be doing: Consistently offer professional, friendly and engaging service Provide the best in-room dining experience while interacting with guests Assist as server in other venues when needed Assist guests regarding menu items in an informative and helpful way over the phone Shifts include early mornings, weekends, and holidays. May have to work evening shifts periodically. Follow outlet policies, procedures and service standards Have full knowledge of beverage lists, promotions, menu items, contents, and preparation methods Follow all safety and sanitation policies when handling food and beverages Adhere to payment and cash handling procedures Other duties as assigned Qualifications Your experience and skills include: Previous experience as server in luxury setting an asset Excellent communication and organizational skills Full professional working proficiency in spoken English required, both verbal and non-verbal Computer literacy required for all new and ongoing training programs conducted virtually Strong interpersonal and problem solving abilities Proven ability to resolve guest concerns Highly responsible & reliable Previous point of sale system experience an asset Of legal age to serve alcohol Food handler & TABC certifications required Ability to work well under pressure in a fast paced environment, and without supervision Ability to multi task and work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Physical aspects of the position include but are not limited to: Endure various physical movements throughout the work areas Constant standing and walking Exert physical effort in carrying items (up to 40 pounds) Frequent lifting, kneeling, pushing, and pulling Occasional ascending or descending ladders, stairs and ramps Additional Information What’s in it for You? Complimentary Shift Meal : Savor delicious meals on us during your shifts! Exclusive Employee Benefit Card : Unlock discounted room rates at Accor hotels worldwide, making travel more affordable. Professional Development : Enhance your skills with learning programs through our Academy, tailored for your growth. Make a Positive Impact : Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change. Career Advancement Opportunities : Take your career to new heights with opportunities for national and international promotions.