About the role
Company Description Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our Academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Career development opportunities with national and international promotion opportunities. The sky is your limit Pay Rate Range: $27.95 - $34.94 per hour Job Description Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:              Greet guests upon arrival with a warm and sincere welcome  Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards  Assists guests according to Fairmont Hotels & Resorts Brand, LQA standards  Issue keys while ensuring utmost safety and confidentiality  Maintain and protect guest privacy and discretion  Settle guest accounts while ensuring all services standards are followed  Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies  Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way  Drive revenue through room upsells and cross-promotion of other hotel outlets  Builds strong rapport with support departments  Create reservations for guests who are at the desk or who call in after hours  Consistently offers professional, engaging and friendly service  Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate  Other duties as assigned  Qualifications Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays  Previous experience in Front Office operations in a luxury setting an asset is preferred  An operational knowledge and proficiency in Front Office Systems (Systems-Micros-PMS) and Microsoft Office suite (Word, Excel, PowerPoint)  Opera Cloud preferred  Proficiency in English required, bilingual is an asset  Excellent written/verbal communication, coaching and interpersonal skills  Strong guest service orientation, utilizing empathy and creative thinking  Ability to work well under pressure  Thrives in a fast-paced environment  Desire to work as part of a large, diverse team  We are a dog-friendly property, the comfortability to work around animals and animal dander is necessary.  Frequent walking and standing during shift  May occasionally exert up to 25 pounds lift, carry, push, or pull objects Additional Information All your information will be kept confidential according to EEO guidelines.