About the role
The Team Lead, Fleet Support Operations, plays a vital leadership role in supporting the efficiency, reliability, and readiness of the Zoox autonomous vehicle fleet. This individual oversees and prioritizes incoming work requests, coordinates scheduling for repairs, reworks, maintenance, and testing, and ensures all necessary parts, tools, and documentation are in place before work begins. Acting as the operational hub for fleet service activities, the Fleet Support Specialist maintains real-time visibility into fleet health through dashboard monitoring and direct involvement with the technician and engineering teams. They work closely with engineering, quality, logistics, and program management teams to streamline the handoff of both hardware and software from development into operations. A key part of the role involves creating and implementing Standard Operating Procedures (SOPs) to ensure efficient and scalable workflows. The Fleet Support Specialist also plays an active role in building and developing the team, guiding daily operations, and leading efforts to implement best-in-class industry practices. Travel to other Zoox locations may be required to support cross-site operations, expansion, and standardization. This hands-on leadership role requires deep situational awareness and strong coordination skills across a wide range of technical and operational stakeholders. Travel Requirement : 25% Shift : 1st Shift, Monday - Friday, 7am - 4pm