About the role
Permit Coordinator - Stoneham, MA At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You’ll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel. If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career. Behind every successful install is someone making sure everything is approved, scheduled, and ready to go. Schedule for this job is Monday - Friday 8am to 4pm Benefits Competitive Pay: $32 - $35/hour with weekly pay! Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Company-paid life and disability insurance Paid training and professional development Opportunities for career growth and advancement Employee and family discounts on services What You'll Do Pull, file, track, and close permits for HVAC, plumbing, electrical, commercial, sheet metal, mechanical, and gas projects Manage the full permitting cycle from initial permit application through final inspection and closeout Coordinate with customers, municipalities, inspectors, and internal teams to ensure all parties are at the same place at the same time for required inspections Follow up with representatives, customers, municipalities, and other parties to obtain required documentation and keep permits moving forward Schedule and coordinate pre- and post-installation inspections Track permit statuses and ensure required permits and inspections are completed on time Enter and maintain accurate project, permit, payment, and customer information in ServiceTitan Create and manage Purchase Orders as needed Prepare funding reports and enter GreenSky funding payments into ServiceTitan Perform basic accounting and administrative duties, including merging customer accounts, processing and recording payments, monitoring outstanding invoices, and contacting customers regarding past-due balances Make customer collection calls in a professional and courteous manner Assist with additional accounting, permitting, and administrative tasks as needed Work closely with Install Coordinators, Dispatch, managers, technicians, and other internal teams to ensure projects move smoothly from start to finish Maintain accurate records and documentation throughout the permitting and payment process Identify issues, troubleshoot problems, and find practical solutions to keep projects and permits on schedule What You Bring At least 1 year of experience pulling permits; permitting experience is highly preferred but not required Experience working with HVAC, plumbing, electrical, commercial, sheet metal, mechanical, or gas permits is a plus ServiceTitan experience is highly preferred Strong problem-solving and critical-thinking skills Excellent communication and customer service skills Comfortable speaking with customers regarding payments, outstanding invoices, inspections, and required documentation Strong attention to detail and organizational skills Comfortable working with numbers and handling basic accounting-related tasks Tech-savvy and comfortable learning and using software systems Microsoft Office proficiency is highly preferred Ability to manage multiple priorities and follow through in a fast-paced environment Open to feedback and willing to learn and adapt Strong sense of urgency and accountability No college degree required No prior GreenSky experience required A positive, team-oriented attitude and willingness to jump in wherever needed If you’re organized, detail-oriented, and enjoy keeping projects moving, we’d love to hear from you. Join the Sila Boston team and play an important role in helping our customers and technicians get the job done right, from permit to completion. Apply today!