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Marketing Operations and Support

Manager, AI Strategy & Enablement

  • The New York Times
  • New York, NY
  • Full-time
  • $110,000 - $120,000/yr

About the role

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. The Manager, AI Strategy & Enablement will help execute Marketing's AI strategy by turning approved priorities into tools and workflows that teams can use. You will identify opportunities where AI can improve work, recommend whether AI, process changes, or conventional software are the better approach, and build and configure solutions directly. Quality, business impact, adoption, and time saved will determine how we measure success, not the number of tools used or launched. You will sit on the Marketing team and report to the Managing Director, MarTech & AI. You will work across Marketing and regularly collaborate with Enterprise IT, Product, Data, Information Security, Legal, Privacy, and Procurement teams. This is a hybrid role based in our New York City headquarters. You can expect to come into the office three days per week. Responsibilities: Identify opportunities to automate or improve Marketing work and translate ambiguous business problems into practical use cases. Recommend whether AI, process changes, or conventional software are the best approach to each problem. Lead assigned AI projects from discovery through rollout and ongoing improvement, managing requirements, timelines, owners, dependencies, risks, and success measures. Build, configure, test, and improve AI tools and workflows using approved enterprise, low-code, and development tools. Apply established standards for instructions, reference materials, data, permissions, testing, monitoring, human oversight, and failure handling. Partner with technical teams when solutions require production engineering, data access, integrations, or complex system architecture. Create role-specific documentation and enablement, track adoption and impact, and use the results to improve tools, workflows, and training. Evaluate AI tools and vendors for business fit, quality, integration requirements, risk, and cost. Work with governance partners to ensure solutions meet established legal, privacy, security, data, and AI oversight requirements. Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world. Basic Qualifications: 4+ years of experience in product or program management, digital transformation, marketing technology, automation, enablement, or a related field. 2+ years of experience applying generative AI tools to business problems and workflows. Working knowledge of AI agents and related concepts, with experience building or configuring agents, automations, retrieval systems, or AI-enabled workflows. Experience leading cross-functional work from discovery and prototyping through implementation and adoption. Experience translating ambiguous business problems into requirements, implementation plans, and measurable outcomes. Experience evaluating AI quality, privacy, security, data governance, legal risk, and AI-human workflows, and explaining technical concepts to non-technical audiences. Preferred Qualifications: Experience creating evaluation methods for AI outputs and using the results to improve instructions, context, tools, or workflow design. Experience with AI-enabled productivity, knowledge, automation, and development tools such as Notion, Glean, Gemini Notebook, Make, Replit, or Cursor. Experience in Marketing, Marketing Operations, or MarTech, with familiarity in vendor assessment, procurement, contracts, and enterprise technology governance. REQ-020722 #LI-Hybrid Additional Compensation and Benefits: For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, employee stock purchase plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs. For roles outside of the U.S., information on benefits will be provided during the interview process. The annual base pay range for this role is between: $110,000 - $120,000 USD Candidate Use of GenAI Tools: We’re excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process. If you’re an engineering candidate, we’ll let you know what specific GenAI tools you are permitted to use for your technical assessment. The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here . The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response. For information about The New York Times' privacy practices for job applicants, click here . Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site . The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times. If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at NYTapplicants@nytimes.com. You can also file a report with the Federal Trade Commission or your state attorney general .