About the role
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we're on a mission to empower creators to own their destiny. Our AI-first B2C CRM platform empowers 176,000+ brands in 80+ countries to cultivate relationships with hundreds of millions of consumers. We love solving hard problems and look for people who specialize in certain areas while being passionate about building, owning, and scaling solutions end-to-end, overcoming any obstacle in their way. We are a team of ambitious, customer-obsessed peers who are insatiably curious and meticulous in our craft. We push each other to grow beyond our comfort zone, learn new things, and work hard to ensure each day is better than the last. As a Lead Security Trust & Compliance Engineer at Klaviyo, you'll be the primary owner of two or more of our Trust & Compliance programs — compliance operations & audits, continuous control monitoring, security policies & standards, security education & awareness, and customer trust operations among them. You'll set the strategy for the programs you own, run our audits end to end, engineer the controls and evidence pipelines that make them sustainable, and raise the technical bar for the practitioners around you. You won't have direct reports, but you will tactically lead the team on your programs: delegating work, setting teammates up to succeed, and mentoring analysts on their technical growth and career goals. This is your opportunity to take a leading role in cybersecurity, applying and deepening your expertise in security automation, risk analysis, control design, audit management, modern SaaS platform architectures, and many domains of information security (just about all of them!) What you'll be doing Own internal and external audits and examinations end to end from scoping and readiness through fieldwork and evidence delivery; act as our primary point of contact for auditors and assessors, and develop action plans to correct findings and exceptions Identify gaps against frameworks we do not yet meet, define the strategy to close them, and drive the implementation when Klaviyo takes on a new certification or regulation Own security policies and standards end to end — author and maintain the policy, standard, and procedure hierarchy, decompose standards into testable requirements mapped to frameworks, and run the review, ratification, and exception management Determine control design and implementation details for net-new controls, provide technical guidance to partner teams on control design best practices, and diagnose deficiencies by reviewing system configurations, technical documentation, security tool data, and occasionally application code Define control health metrics and build the pipelines behind them from the systems we already run, so control health is a live signal rather than a quarterly assertion Automate and streamline our Security Trust & Compliance workflows — control testing, continuous control monitoring, evidence collection, identity governance, and security Q&As for employees and customers — with a penchant for creating excellent self-service experiences, and define new approaches, systems, and tools for the team where none exist yet Proactively identify internal and external risks and opportunities relevant to our Trust & Compliance programs, and propose the plans to address them We'd love to hear from you if you have most of the following: In-depth understanding of multiple security and privacy frameworks — such as NIST CSF 2.0, CIS Critical Security Controls, CSA STAR, ISO 27001, ISO 27002, ISO 27017, ISO 27018, ISO 27701, ISO 42001, SOC 1, SOC 2, PCI, HIPAA, SOX ITGCs, GDPR, CCPA, and CPRA — including the ability to identify gaps against a framework that is new to the organization, define the strategy, and execute the implementation A track record of personally owning security and privacy compliance audit programs end to end, including acting as the primary interface to internal and external auditors through scoping, walkthroughs, and findings resolution Experience writing policies and standards that are precise enough to test and clear enough for engineers to follow, including ownership of the review and exception processes around them Deep experience designing, assessing, and continuously monitoring modern security and privacy controls, including determining control design for net-new controls and diagnosing deficiencies from system configurations, technical documentation, security tool data, and application code Experience with GRC engineering and security automation in general, especially applying AI and automation to eliminate toil Knowledge of various enterprise SaaS applications, cloud infrastructure such as AWS and Kubernetes, modern software engineering practices/tools, databases, operating systems, secure network design, and other technology relevant to cybersecurity Experience owning programs against defined KPIs and SLAs, including setting quarterly strategy, planning the work, and reporting on progress A track record of mentoring practitioners, delegating effectively, and driving technical direction without formal authority Excellent interpersonal and communication skills and the ability to form relationships with internal and external teams. Bonus points if you have any of the following: Familiarity with modern compliance automation or trust management platforms (Drata, Vanta, Anecdotes, HyperProof, etc.) Experience with SQL, building tools with REST APIs, and Python Infrastructure-as-code or policy-as-code experience (Terraform, OPA/Rego, Conftest) Building with agentic AI tooling (MCP, agent skills, evals and guardrails) and/or governing AI controls against ISO 42001 or NIST AI RMF Experience implementing Identity Governance tools and processes, such as for user access reviews (UARs) and just-in-time access (JITA) Experience working in security operations, security engineering, and/or security architecture roles Relevant certifications, such as CISA, CISSP, or CCSP Everyone on our team needs to have the following: Ability to effectively prioritize and execute tasks in a high-pressure environment Solutions oriented mindset Excellent verbal and written communication Working collaboratively inside and outside your direct team Strong alignment with Klaviyo’s core values Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $140,000 - $210,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see our Job Applicant Privacy Notice . Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).