About the role
Schedule: Evening, Overnight, and Weekend Coverage At Kelso Building Services (KBS) , we support commercial facilities across the country through advanced building automation and remote monitoring solutions. We're looking for a detail-oriented Building Automation Dispatcher to join our after-hours operations team. This position plays a key role in coordinating responses to building system events, communicating with customers, and ensuring facilities receive timely support when issues arise. If you enjoy problem-solving, coordinating service resources, working with technology, and helping customers, this opportunity offers a unique entry point into the growing world of smart building operations and automation systems. Key Responsibilities Monitor incoming building automation notifications and service requests. Evaluate system-generated events and determine the appropriate course of action. Dispatch technicians, contractors, or support personnel based on established procedures. Serve as the primary point of contact for customers during non-business hours. Coordinate communication between customers, field teams, and internal staff. Assist with remote troubleshooting and information gathering when needed. Maintain accurate records of incidents, customer interactions, and response activities. Escalate critical situations to designated personnel according to company guidelines. Support operational continuity during evenings, weekends, and holiday periods. Ideal Backgrounds Candidates from many industries have successfully transitioned into this position, including: Dispatching and service coordination HVAC and mechanical services Facilities management Building operations and engineering Property management support Technical support or help desk environments Maintenance and service industries Alarm monitoring or command center operations Customer service roles requiring multitasking and decision-making Qualifications Strong communication and customer service skills Ability to remain organized in a fast-paced environment Comfortable making decisions and prioritizing multiple tasks simultaneously Proficiency with computers, web-based applications, and communication tools Strong attention to detail and documentation practices Ability to work independently with limited supervision Willingness to learn building automation systems and facility technologies What We Offer Comprehensive training on building automation and monitoring platforms Stable, year-round employment Opportunities for advancement within building services and automation operations Professional development and technical training Collaborative team environment with ongoing support Availability Requirements We are currently seeking candidates available for: Overnight shifts Evening and after-hours coverage Weekend schedules Holiday support as operational needs require