About the role
Role Overview Help keep Alton readers connected to the local news they rely on. As Customer Service Representative with The Alton Telegraph , in partnership with Hearst Newspapers Midwest, you'll be the face of our Alton office, ensuring the satisfaction and retention of our valued subscribers. You'll focus on providing exceptional in-person assistance, addressing inquiries, processing payments and offering support as needed. You'll also engage with current and former subscribers through outbound calls to drive subscription sales and help ensure our long-term success. On-site: This part-time role is based in Alton, Illinois and works on-site at our Alton office. Schedule: This role is scheduled for 20 hours per week (five days a week, 4 hours per day) or 17.5 hours per week (four days a week, 4 hours per day for three days and 5.5 hours for one day). What You’ll Do Assist and respond to customer inquiries and requests in person, over the phone and via email, including payment processing, subscription modifications and other service-related tasks. Conduct outbound calls to current and former subscribers, promoting subscription sales and addressing their needs. Perform in-person office tasks, such as mail processing and general clerical work, to keep the Alton office running smoothly. Participate in regular department and team meetings to stay informed about company updates, best practices and strategies. What You’ll Bring Required Qualifications High school diploma or equivalent. Strong attention to detail and a commitment to accuracy in all tasks. Professional demeanor, excellent interpersonal skills and the ability to engage effectively with the public both in person and over the phone. Self-motivation and the ability to work independently with minimal supervision. Familiarity with office software and tools, including Microsoft Word, Excel, professional email systems and multi-function printers. Preferred Qualifications Proficiency in troubleshooting accounts on both Android and Apple products. Spanish language proficiency. Additional Information Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship. Accommodations: We are committed to an accessible application process. If you need an accommodation to apply, please contact hnpemployment@hearst.com . This email address is for accommodation requests only. Benefits We support our employees through personal and professional development and promote physical, financial and emotional wellbeing for employees and their families. Our benefits include: Physical Wellbeing: Medical, dental and vision coverage to help keep you and your family healthy. Invest for the Future: Competitive retirement plan with a matching program in most markets. Generous Paid Time Off: Ample time off, including holidays and vacation. Paid Parental Leave: Paid leave to support growing families and new parents. Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones. Emotional Wellbeing: Mental wellness benefits to support your emotional wellbeing. LGBTQ+ & Inclusive Health Services: Inclusive healthcare designed for individual needs. Fertility Coverage & Menopause Support: Support throughout different stages of your health and family journey. Pet Wellness Reimbursement & Rover Credits: Support to help keep your pets happy and healthy. And more: Learn more about additional benefits and details here .