About the role
ABOUT POSHMARK Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury. Live E-Commerce Digital Host: The Digital Host represents our brand on camera during live e-commerce shows, engaging directly with shoppers and driving sales through confident, knowledgeable product presentations. This role combines fashion expertise, sales ability, and on-camera presence to create an engaging shopping experience and help grow Live as a key sales channel. Responsibilities: - Host live shopping shows on-site using the Poshmark Live platform. - Present fashion and luxury products clearly, confidently, and accurately. - Engage with viewers in real time by answering questions, responding to comments, and creating an interactive shopping experience. - Drive sales through product storytelling, strong calls to action, and appropriate urgency. - Speak knowledgeably about contemporary, designer, and luxury brands, including product features, materials, trends, and value. - Partner closely with the Console Coordinator to maintain show pacing, organization, and momentum. - Adapt presentation and selling approach based on audience engagement and show performance. - Collaborate with the Live team to prepare products and priorities for each show. - Maintain a professional, engaging, and consistent brand presence on camera. - Assist with post-show feedback and identify opportunities to improve future live events. 6-Month Accomplishments: Within the first six months, a successful Digital Host will: - Independently host a standard Live show from start to finish with minimal supervision. - Demonstrate confidence and a natural, engaging presence on camera. - Develop a strong understanding of the Live workflow and work effectively with the Console Coordinator throughout each show. - Demonstrate strong working knowledge of the brands, products, terminology, and key selling points needed for assigned shows. - Present products accurately while keeping the show moving at an appropriate pace. - Effectively engage viewers, respond to questions, and encourage participation and purchasing. - Use product storytelling, urgency, and calls to action naturally to support sales. - Read audience engagement and adjust energy, pacing, or selling approach when needed. - Understand Poshmark-specific policies and processes that impact the buyer experience. - Be reliable and prepared for assigned Live shifts and trusted to independently host standard shows. 12+ Month Accomplishments: After 12 months, a successful Digital Host will: - Confidently host a variety of Live formats, including luxury, outlet, high-volume, weekend, and special-event shows. - Demonstrate strong product and brand knowledge across a broad range of categories. - Adapt selling style based on the audience, merchandise, show format, and real-time performance. - Consistently create an engaging shopping experience while maintaining strong show pacing and sales focus. - Recognize when a show needs to speed up, slow down, change direction, or adjust its selling approach. - Work seamlessly with Console Coordinators and anticipate operational needs during the stream. - Handle unexpected situations or changes during a Live professionally without disrupting the buyer experience. - Use experience from prior shows to identify opportunities to improve engagement and sales performance. - Provide useful feedback on product selection, show structure, and other opportunities to strengthen Live performance. - Serve as a resource for newer hosts and support training or shadowing when needed. - Be trusted to host high-priority or challenging Live events with minimal supervision. Requirements: - Strong knowledge of contemporary and luxury fashion brands. - Genuine interest in fashion, designers, products, and current trends. - Comfortable speaking on camera and engaging with a live audience. - Strong verbal communication and interpersonal skills. - Sales-oriented mindset with the ability to engage, persuade, and create excitement around products. - Ability to think quickly and adapt based on audience response and live show needs. - Comfortable learning and using live-streaming technology and related systems. - Strong attention to detail and ability to communicate product information accurately. - Professional, dependable, punctual, and prepared for scheduled shows. - Ability to collaborate effectively with Console Coordinators and other members of the Live team. - Experience in live selling, hosting, broadcasting, fashion retail, luxury goods, e-commerce, or another customer-facing sales role preferred. - Availability to work on-site at our location in Northeast Philadelphia for daytime, evening, and weekend Live shifts based on business needs.